Northcoach Motorhome Equipment Parts Accessories Towing Equipment

Payment and Postage

At North Coach we ensure that your item is securely packaged before posting. Your tax invoice will either be sent by e-mail or may be included in the packaging. Goods purchased from our online store are usually processed and shipped within three working days of us receiving your order. In cases where items displayed are out of stock we will contact you with details of when the goods are expected to arrive. Some in store items will be dispatched direct from our interstate suppliers, this is so we can provide our customers with the best price on these items by eliminating the freight costs form our supplier to us.

You may notice too that some bulky items in our store have no postage included, this is so that we have the opportunity to source the most cost effective way to ship your product. All we ask is you email us with your post code, address and the item you require, to sales@northcoach.com.au and we will be happy to supply you with a shipping quote.

To supply or customers with the most competitive shipping rates we use Australia Post for the majority of our smaller items and Fastaway Couriers for our larger items. This may vary from time to time. Insurance cover against loss or damage for your item while in transit is also available, just contacts us and we will be more than happy to supply you with a quote. Always remember that when goods are shipped to you by courier, inspect the goods for damage prior to signing for them, once a signature is obtained it is deemed that the goods have arrived undamaged. Accidents do happen whilst goods are in transit.

Payments can either be made by credit card, cheque, EFT or PayPal the choice is yours. All credit card and identity details are securely kept and your card is only debited the morning your order is dispatched. If you wish to purchase goods using your credit card over the phone.

For all cheque and EFT payments goods will be dispatched once your payment has been cleared, in some cases this will hold up the shipping process slightly.